Refund Policy

We want you to be completely satisfied with your purchase from our online jewellery store. To ensure a smooth and hassle-free shopping experience, please review our return policy below:

1. Return Eligibility

- Earrings: Due to hygiene reasons, we are unable to accept returns or exchanges for earrings. Please choose your earrings carefully and reach out to us if you have any questions before making a purchase.

- Faulty Items: If you receive a faulty or damaged item, please contact us within 7 days of receiving your order. To process a return for a faulty item, we require clear photographs that clearly show the defect or damage.

2. Return Process

To initiate a return for a faulty item, please follow these steps:

- Contact us customer support at sulter@ausaccessories.com within 7 days of receiving your order. Please provide your order number and a detailed description of the issue, along with clear photographs of the faulty item.

- Our customer support team will review your request and respond with instructions on how to proceed. If the return is approved, we will provide you with a return shipping label or instructions for returning the item.

- Package the item securely, including all original packaging and any accompanying accessories, and affix the provided return label (if applicable).

- Ship the item back to us within 7 days of receiving return instructions.

3. Refund or Exchange

Once we receive the returned item and verify the fault or damage, we will process your refund or exchange. You will be notified via email once the return has been processed. Refunds will be issued to the original payment method, and exchanges will be shipped out promptly.

Please Note:

- We are not responsible for return shipping costs unless the item is confirmed as faulty or damaged.

- Items must be returned in their original condition, including all packaging and tags.

- We recommend using a trackable shipping method for your return to ensure it reaches us safely.

Thank you for shopping with Aus Accessories. We appreciate your trust in our products, and we are committed to providing you with the best possible shopping experience. If you have any concerns or need assistance, please reach out to our customer support team, and we will be happy to assist you.